Ken set up his consulting business in 2007. His mission is to help make libraries, information services and archives more effective. Ken works with libraries, archives, universities, local and central government, sector bodies, and businesses. He helps with strategy, user experience, understanding needs, business models, value propositions and innovation. He also reviews services and helps libraries procure new technology solutions. Ken has published and presented widely and manages a number of free, open community resources including Higher Education Library Technology (HELibTech). He publishes Higher Education Library Technology Briefing Papers. These are open access papers covering a range of technology based themes relevant to libraries. As part of his pro bono work Ken is an advisory board member of the open access journal Studies in Arts & Humanities.