Internet Librarian International 2007


 
New Realities, Roles and Resources
Internet Librarian International 2007

8-9 October 2007 • Copthorne Tara Hotel, London
General Conference — Monday, October 8
Track A:
AM - The 2.0 Phenomenon

PM - Blogs, Wikis, Podcasts & Virtual Libraries
Track B:
AM - Web Design & Usability

PM - E-Learning & Teaching
Track C:
Case Studies
Provisional Programme

Stephen AbramOPENING KEYNOTE
Shannon Suite
Next Generation Libraries:
The 2.0 Phenomenon
09:00 – 10:00
Stephen Abram, President-Elect, SLA, and SirsiDynix (Canada)

The global conversation going on right now about the next generation of the web and the next generation of users is happening under the name of Web 2.0. It’s where true human interaction takes precedence over merely ‘cool’ information delivery and e-mail. The conversation is about putting information into the real context of our users’ lives, work and play. Concurrently, there’s another big conversation about the vision for what Library 2.0 might look like in this Web 2.0 ecosystem. What are the skills and competencies that Library 2.0 will need? Come hear what Web 2.0 is and what adaptations we’ll need to make to thrive in the future. Are we focusing on the real end-user’s needs? Are we preparing our learners for the world that will be or the one that was? The Millennials and the post-Millennials are different, very different. What can we do to prepare our users and learners for this new world? Stephen Abram, VP of Innovation, SirsiDynix, and chief strategist, SirsiDynix Institute, will explain how we can best capitalise on the changes created by web searching, the Millennials and 2.0.

Coffee Break and ILI Sponsor Showcase Opens
Shannon Suite Foyer
10:00 – 10:30
TRACK A — THE 2.0 PHENOMENON
Shannon Suite
Moderated by Terence Huwe, Institute for Research on Labor and Employment (IRLE), University of California (USA)
Session A101 – Implementations of Library 2.0
10:30 — 11:30
Terence Huwe, Institute for Research on Labor and Employment (IRLE), University of California (USA)
Julio Anjos, INCITE: Portuguese Association of Information Management (Portugal)
Åke Nygren, Stockholm Public Library (Sweden)


What practical steps should you take to move from Library 1.0 to Library 2.0? The IRLE Library now manages digital conversations, web content management, blogs, wikis and content preservation. Huwe will share his secrets for success. Anjos asks if Library 2.0 is different in Portugal than in other countries. Research in Portuguese information institutions, including libraries, archives, professional associations, LIS higher education, LIS lifelong education and vendors, attempts to answer this question. The LiteraTour in Library 2.0, a planned EU project, will be a pan-European journey through the bookshelves of adult learners. Nygren explains the project, which will make use of social software.

Session A102 – The Impact of 2.0
11:45 — 12:30
Ken Chad,
Ken Chad Consulting Limited (UK)
Dave Pattern, University of Huddersfield (UK)

Edward W. Vergragt, Sales Manager, EMEA, Collexis (The Netherlands)

Part of a wider context of technological change, 2.0 both alters modes of production and creates a new social economy and new business models. Libraries are beginning to respond by liberating their data for re-use and working in a more open way with users and partners. Although some are unhappy with the rise in user-created content, the UK government has acknowledged the importance of aspects of the new information economy and libraries' response involved a more open, collaborative approach. At Huddersfield University, the OPAC utilises such 2.0 features as social borrowing suggestions, RSS, ratings, Greasemonkey scripts and OpenSearch integration.

Delegate Lunch
The Brasserie
12:30 — 13:45


Join your colleagues, the conference speakers and sponsors for lunch. Enjoy the opportunity to get acquainted with other attendees and discuss the topics you’ve heard at the morning sessions. Several of the day’s speakers will host tables so that you can continue the conversation with them.
TRACK A — BLOGS, WIKIS, PODCASTS AND VIRTUAL LIBRARIES
Shannon Suite
Moderated by Brian Kelly, UKOLN, University of Bath (UK)
Session A103 – Portals and Wikis at Work
13:45 — 14:30
Jean-Francois Nominé, INIST-CNRS (France)
Peter Blake, Australian Catholic University (Australia)

At INIST (Institute for Scientific and Technical Information), web developers have created a comprehensive catalogue of online journals and resources. Customising it to smaller communities inside the research units or to personal interests has been technologically challenging. At Australian Catholic University, a prototype reference desk assistance wiki is proving effective. When developing a wiki, time must be allocated for editing, ‘grooming’ and moderating the accumulated material.
Session A104 – Virtual Libraries
14:45 — 15:30
Kitty Pope, Alliance Library Systems (USA)
Barbara Galik, Cullom-Davis Library, Bradley University (USA)
Guus van den Brekel, University of Groningen (The Netherlands)

As if we didn’t have enough to do in the real world, now there are opportunities for libraries and librarians in the virtual world of Second Life. Librarian volunteers from all over the globe have been investigating the feasibility of and providing library services in the virtual world of Second Life. They are working with the technology to offer new ways of sharing and retrieving information to users where they are — online.
Tea Break and ILI Sponsor Showcase
Shannon Suite Foyer
15:30 — 16:00
Session A105 – Blogging Inertia and 2.0 Scepticism
16:00 — 17:15
Brian Kelly, UKOLN, University of Bath (UK)
Kara Jones, University of Bath (UK)
Rob Coers, Coers Internet Trainingen (The Netherlands)


At previous ILI conferences, speakers have described the benefits of blogging. However, the deployment of blogs is not necessarily easy. The barriers don’t reflect concerns over licensing costs or resource implications, but rather cultural barriers. Successful strategies to overcome these barriers to blogging are presented by Kelly and Jones, while Coers expands the conversation to how to win over sceptics of other Web 2.0 applications.
Networking Reception for Conference Delegates
Shannon Suite Foyer
17:00 — 18:00
Take this opportunity to network with fellow attendees and the sponsors over drinks and snacks following the first day of the Internet Librarian International conference.
TRACK B — WEB DESIGN AND USABILITY
Liffey 1 & 2
Moderated by Susanna Buus Petersen, Copenhagen City Library
(Denmark)
Session B101 – Search Results Pages and Usability Testing
10:30 — 11:30
Martin White, Intranet Focus (UK)
Cokie Anderson,
Oklahoma State University (USA)

The information provided about each search hit and how a list of search results is presented has a significant impact on the user’s search experience for both web sites and intranets. Come and learn from the author of Making Search Work how it should - and should not - be done. At Oklahoma State University Library Electronic Publishing, usability testing on the Oklahoma History and Culture web site resulted in a complete redesign.
Session B102 – Information Architectures, Metadata and Redesigns
11:45 — 12:30
Anne Welsh, Chambers Librarian, 18 Red Lion Court (formerly DrugScope) (UK)
Morag Greig, Librarian, Glasgow University (Scotland)
Carlos Gimeno, Taylor and Francis (UK)


Using a number of discount usability techniques (quick polls, user panel, contextual observation), information designers at Glasgow University redesigned the information architecture for their information-rich web site and web application. At NICE, information specialists and e-media officers developed metadata, taxonomy and indexing standards as part of a wider NICE Information Framework project that aims to improve web site functionality overall.
Delegate Lunch
The Brasserie
12:30 — 13:45


Join your colleagues, the conference speakers and sponsors for lunch. Enjoy the opportunity to get acquainted with other attendees and discuss the topics you’ve heard at the morning sessions. Several of the day’s speakers will host tables so that you can continue the conversation with them.
TRACK B — E-LEARNING AND TEACHING
Liffey 1 & 2
Moderated by Rajen Munoo, National Library Board (Singapore)

Session B103 – 23 Things
13:45 — 14:30
Helene Blowers, Public Library of Charlotte & Mecklenburg County (USA)
Bente Jensen, Copenhagen Public Library (Denmark)
Sara Jorgensen, Herning Public Library (Denmark)

Library 2.0 is characterised by community, collaboration and creativity. As new opportunities arise, library staff are beginning to shed old paradigms and take a dip in the Library 2.0 pool. At the Public Library of Charlotte & Mecklenburg County, Helen Blowers introduced the concept of ‘23 Things’, which encourages staff to explore new technologies. In Denmark, three libraries; Copenhagen Public Libraries, Randers Public Library and Herning Public Library joined forces to translate and adjust ‘23 Things’ to Danish circumstances.

Session B104 – Information Literacy
14:45 — 15:30
Barbie Keiser, BEK, Inc. (USA)
Mariann Løkse, University Library of Tromsø (Norway)


Essential to the economic well-being of a nation is an information-literate labour force. Keiser suggests ways that governments, academic institutions, industry associations, web site developers and libraries contribute to prosperity through participating in information literacy development. On campus, teacher-librarians have the challenge of making library research courses interesting. They must convince students that information competency is important not only in their studies, but also in their daily lives. Løkse draws on her personal experience and sums up what works and what doesn’t when teaching information competency.
Tea Break and ILI Sponsor Showcase
Shannon Suite Foyer
15:30 — 16:00
Session B105 – Best Practices for E-Learning
16:00 – 17:15
Diana Clark, Northern Alberta Institute of Technology (Canada)
Katinka van Straaten, Anglo American South Africa Ltd. (South Africa)
Jani Sassali, Oulu University Library (Finland)
Nutan Johry, Indian Council of Social Science Research, Ministry of Human Resource Development (India)


What are some best practices that internet librarians have found efficacious in teaching end-users? Clark uses multimedia learning objects, specifically screencasts. Following a downsizing, with some library functions outsourced, Anglo American’s Mitchell needed to train end-users to do their own research. A strategic trend at Oulu University, to integrate the library into teaching and learning, resulted in two cooperative projects, one encouraging students to graduate in a timely fashion and the other training new teachers. Johry describes the short-term training workshops using multimedia teaching kits developed by the National Social Documentation Center (NASSDOC).
Networking Reception for Conference Delegates
Shannon Suite Foyer
17:00 — 18:00
Take this opportunity to network with fellow attendees and the sponsors over drinks and snacks following the first day of the Internet Librarian International conference.
TRACK C — CASE STUDIES
Liffey 3 & 4
Learning from others is ingrained in the knowledge-sharing culture of librarianship. Information professionals appreciate the real-world
experiences recounted by their colleagues from around the world. They can take these case studies and apply the lessons learned to their own work situations. These short, informative presentations are designed to provide insights about resources, technology and management techniques.
Moderated by Elspeth Hyams, CILIP (UK)
13:45 – 14:30

Session C101 – Challenges of Digital Library Service
Rosalind Pan, University College Dublin Library (Ireland)

The library at University College Dublin, the largest in Ireland, is undergoing a very rapid restructuring, with a particular focus on research. This creates pressures and challenges for librarians, since the traditional turgid pace in academia does not fit with the ‘subversive’ and rather unmanageable nature of new technologies such as Second Life, blogs, podcasts and RSS feeds.

Session C102 – Introducing Library 2.0 in Norwegian Libraries
Thomas Brevik, Royal Norwegian Naval Academy (Norway)

Norway is a small country with inadequate funding for libraries. A
government-funded project, the Library Lab, attempts to introduce Web 2.0 functionality to ordinary libraries to improve their web presence and interaction with library users on the net.

Session C103 – InfoOasis for Information Literacy
Janet Martin, Zayed University Library (United Arab Emirates)

How do undergraduate students use the university library’s information literacy tutorial, InfoOasis? A recent research study investigates where they use it — at home or at school — and what barriers exist that inhibit students from using the tutorial. The issues are both cultural and technological.
14:45 – 15:30

Session C104 – Catching the Sun: Challenges of a Global Collaboration
Mary Peterson, Royal Adelaide Hospital (Australia)
Graeme Miller, Head of UK Sales, OCLC PICA (UK)


Award-winning virtual reference service, Catching the Sun (CTS), is a unique collaborative venture, formed originally by librarians in Australia and England. It takes advantage of time zone differences between continents to allow clinicians working nights to have direct contact with a librarian working days. Many enhancements have occurred since its launch in 2004 and interest from librarians in other countries has been increasing. Challenges and frustrations encountered will be discussed.

Tea Break and ILI Sponsor Showcase
Shannon Suite Foyer
15:30 — 16:00
16:00 — 17:00

Session C105 – Accelerating Networking Skills in a Developing Country Context
Eckson Mokoena, CSIR (South Africa)
Martie van Deventer, CSIR (South Africa)


The sudden influx of young, newly trained, junior researchers necessitated a knowledge management programme to fast track their assimilation into appropriate research and business networks. A virtual research environment project served as a stepping stone. Librarians play a pivotal role by facilitating and creating an environment conducive to integrating relevant tools for social networks. Electronic training materials are being used now and the plan is to data mine the CSIR’s contact and client systems to analyse formal networks.

Session C106 – Using Social Software to Reach Library Patrons
Dawn Lawson, New York University Libraries (USA)

Reaching the East Asian Studies majors at NYU via Facebook proved surprisingly effective, as many responded positively with thank you’s and friendly solicitations. Go where the user is, an outreach adage, presents some challenges when the user is on Facebook. Overcoming technical issues and plans to expand the program are presented.

Session C107 – Information on the Road
Rauha Lönn, Helsinki City Library (Finland)

Best practices at Helsinki City Library digital reference services include
a question and answer archive as a knowledge database, bringing reference work outside the library and activating the entire staff in digital reference service. Text mining is used to develop and facilitate use of the archive. This presentation describes work organisation and requirements for involving staff.

Session C108 – Promoting Librarian Welfare
Adil Adnan, Iqra Millenium University (Pakistan)

More than 500 library professionals from Pakistan and other countries are sharing and enhancing knowledge and skills through an online group called Librarian Welfare, which is on Yahoo! Groups. An in-depth content analysis of e-mail messages show useful activities, such as information-sharing, job announcements, reference service, debates about challenges and opportunities in Pakistan and encouragement to improve services. This group has the power to reinvigorate the Pakistan Library Association.

Networking Reception for Conference Delegates
Shannon Suite Foyer
17:00 — 18:00

Take this opportunity to network with fellow attendees and the sponsors over drinks and snacks following the first day of the Internet Librarian International conference.
 

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