16 & 17 October 2018 · Olympia London

Day 1 - Tuesday 16 October 2018

09.00 - 10.00

KEYNOTE: Cultivating knowledge communities

Katherine Skinner, Executive Director - Educopia Institute, USA

Katherine Skinner is the Executive Director of the Educopia Institute, a US-based non-profit run by a small group of individuals with a passion for building communities, connecting like-minded people, and using collective action to advance libraries, archives, museums, and publishers. Katherine will share stories about how impact becomes magnified when institutions band together – and she’ll dare us all to align our actions to make system-level changes that favour knowledge and memory.

10.00 - 10.30


10.30 - 11.00

Track A

Track B

Track C

A101 - AI, robots, machine learning and libraries

Moderator: Marydee Ojala, Editor - Online Searcher
Page Runner 2045 – welcome, our robot overlords!
Steven Shelton, Digital Development Librarian - University of Tennessee at Chattanooga, USA

Paranoid about losing your job to a robot? Worried about Skynet? Already rolling out the welcome mat for our robot overlords? This session will explore Artificial Intelligence in general, and its potential impact on the library field.

B101 - UX in the stacks

Moderator: Kenn Bicknell, Manager, Policy Research & Library Services - Los Angeles County Metropolitan Transportation Authority, USA
UX - rediscovering the normal
Bryony Ramsden, Subject Librarian - University of Huddersfield, UK

User experience research in libraries is finally becoming an accepted method of learning about patterns of usage, behaviours, and preferences. Like any research method, there are highs and lows when engaging with it. This session serves as an overview of the things that are wonderful and exciting about UX and the problems and pitfalls that can be encountered, as we all endeavour to rediscover the normal of our library users.

C101 - Inclusion and participation

Moderator: Liz McGettigan, Director of Digital Library Experiences - SOLUS, UK
CASE STUDY: Reading Ahead: enhanced opportunities
Genevieve Clarke, Programme Manager - The Reading Agency, UK

Everything changes when we read. Yet many people - adults and young people alike - struggle with reading. Research shows that when we inspire people to read for pleasure they benefit from far greater opportunities in everyday life, education and employment. Reading Ahead - a programme run by the Reading Agency - is the gateway to these opportunities. 



11.15 - 12.00

A102 - Future-focused innovation and inclusivity

Moderator: Steven Shelton, Digital Development Librarian - University of Tennessee at Chattanooga, USA
CASE STUDY: Taking on a new leadership challenge: student-focused learning in Artificial Intelligence
Bohyun Kim, Chief Technology Officer & Professor - University of Rhode Island, USA

The expectation that libraries should actively support education and skill building in data science and AI is growing as more colleges and universities offer new courses in these subjects. The University of Rhode Island (URI) Libraries are taking on this challenge and leading the efforts by setting up the AI Lab, the first of its kind in a library setting. Through close interdisciplinary collaboration, the URI AI Lab aims to break down traditional silos to bring inclusivity and future-focused innovation. 

B102 - Tech to enhance UX

Moderator: Bryony Ramsden, Subject Librarian - University of Huddersfield, UK
Conversations in the library: using tech to enhance UX and create user-centred services
Kate Lomax, Co-founder/CEO - Artefacto, UK
Carlos Izsak, Maker Education Lead - Artefacto, UK
CASE STUDY: Using AR to enhance user experiences
Bruce Massis, Director of Libraries, Accreditation Liaison Officer, Academic Affairs - Columbus State Community College, USA

How can we utilise new and emerging techniques to help give people a delightful and meaningful experience every time they visit the library? We’ll hear about conversational interfaces, bots, UX, touch displays, proximity tech and open data. At Columbus State Community College the library has used an AR app to showcase art exhibitions and poetry readings.

C102 - Digital, diverse, open

Moderator: Liz McGettigan, Director of Digital Library Experiences - SOLUS, UK
Building digital libraries for all
Jesper Klein, Reviewer/President, Directors support - National Library of Sweden The DAISY Consortium
James English, Product Development Strategist - Lyrasis, USA

What are the impacts of digital transformation (open tech standards, user-centric design, open source etc.) on accessible reading - and what role can libraries play in this inclusive ecosystem? The Daisy Consortium works across the globe to improve accessibility and inclusivity - getting traction from big publishing corporations, tech giants and leading libraries. Hear how Library Simplified - initially developed at The New York Public Library with funding from the Federal Government's Institute for Museum and Library Services - is being supported and implemented nationwide by a non-profit library service provider Lyrasis, to deliver benefits to users of hundreds of US public libraries.


12.15 - 13.15

A103 - The diverse workforce

Moderator: Natasha Chowdory, User Research Consultant - Methods, UK
PANEL: The diverse workforce
Marisol Moreno Ortiz, Diversity Scholar, Oregon State University Libraries and Press Diversity Scholars Program - Oregon State University, USA
Natasha Howard, Library Manager - Aubrey Keep Library, North East London NHS Foundation Trust, UK
Joshua Sendall, Research Data Manager - Lancaster University, UK

Are we doing all we can to attract, support and nurture a diverse profession? This panel session includes ideas, experiences and practical suggestions for ensuring a rich and diverse workforce and includes a case study of the creation of a diversity scholar’s programme.

B103 - Data-driven decisions

Moderator: Alison McNab, Academic Librarian (Research Support) - University of Huddersfield, UK
CASE STUDY: Analysing the overlap: data driven decision-making
Trevor Hough, Subscriptions & E-Resources Coordinator - University of Leeds, UK
CASE STUDY: Barcoding bamboo and brass: cataloguing solutions for a materials library
Amy Andres, Director of Libraries - Virginia Commonwealth University School of the Arts in Qatar, Qatar
CASE STUDY: Using Google apps to improve data collection and analysis
Amy O'Donohoe, Customer Care (Collections) Coordinator - Royal Holloway University, UK Special Libraries Association

Effective data collection and analysis helps librarians understand the needs of the user, develop relevant and useful services, manage costs and demonstrate effectiveness and value. Hear how a library reviewed its database usage to measure overlap and uniqueness. In a materials library, a new system to catalogue a collection of objects contributed to evidence-based decision-making and the ability to demonstrate institutional effectiveness and value. A university library used Google apps to create a goldmine of data that is actively used for service development.

C103 - A place for all – encouraging a community of reading

Moderator: Genevieve Clarke, Programme Manager - The Reading Agency, UK
CASE STUDY: Read more, talk more: inspiring grown up readers
Riikka Utrainen, Library Pedagogue, Espoonlahti libraries - Espoo City Library, Finland
CASE STUDY: Tweet me: using Twitter to connect students globally
Lucas Maxwell, Librarian - Glenthorne High School, UK
CASE STUDY: Encouraging reading using Instagram
Julia Wickholm, Library Pedagogue - Espoo City Library, Finland

Three case studies showing how libraries are encouraging reading and a feeling of community and connection. In Finland the Helmet Reading Challenge not only encourages adults to read, but drives long lasting online engagement; and an Instagram page brings together an international community with a shared love of reading. In the UK a school book club brings new students to the library, encourages a love of reading and introduces them to amazing authors and new tech.

13.15 - 14.30


14.30 - 15.15

A104 - Skills for the next-gen librarian

PANEL: Skills for the next-gen librarian
Moderator: Marydee Ojala, Editor - Online Searcher
Hal Kirkwood, Bodleian Business Librarian, Sainsbury Library - Said Business School, University of Oxford Special Libraries Association
Pam McKinney, Lecturer, Information School - University of Sheffield, UK

The changes we've seen in libraries during the past 20 years have been remarkable and there's no reason to think the next 20 won't be equally so. Although no one's crystal ball is infallible (weren't we supposed to have flying cars by now?), this expert panel will take their best shot at predicting what skills, new roles, and different opportunities will be open to us in the future, both from the perspective of the practitioner and the educator. 



B104 - User-driven initiatives

Moderator: Johan Tilstra, CEO, Founder - Lean Library BV - a SAGE Publishing company
CASE STUDY: Using student-driven acquisition services
Amy Campbell, Information Services Librarian - Leeds Beckett University, UK
CASE STUDY: Using a student intern to embed UX research into library culture
Alison Sharman, Academic Librarian - University of Huddersfield, UK

What happens when users are put in charge of change programmes? At Leeds Beckett University, the Beckett Books Extra acquisition service allows students to recommend individual library resources and is responsive to student needs. The University of Huddersfield experimented with hiring a student intern to help establish UX practices in the library. But did it work? Find out in this session.

C104 - Mentoring communities

Moderator: Katherine Skinner, Executive Director - Educopia Institute, USA
CASE STUDY: Full steam ahead: driving creative thinking and social entrepreneurship
Randolf Mariano, Digital Engagement Librarian - US Embassy, Philippines
Donna Lyn Labangon, Public Programs Librarian - De La Salle University, Philippines
CASE STUDY: Microbits – encouraging learning via Code Clubs
Kerry Murray, Locality Manager - Norfolk Library & Information Service, UK

In the Philippines an upcycling makerspace programme provided equal opportunities for diverse audiences to use cutting edge tech in a library setting, proving that a makerspace can help transform a community. In the UK a public library programme encourages young people to code and engage with digital tech.

15.30 - 16.15

A105 - Research data management roles

Moderator: Alison McNab, Academic Librarian (Research Support) - University of Huddersfield, UK
CASE STUDY Research data management and Wikimedia commons
Nick Sheppard, Research Data Management Advisor - University of Leeds, UK
CASE STUDY An open and integrated research data repository landscape in Canada
Peter Webster, University Librarian (Acting) - Saint Mary's University, Canada

Two librarians share stories of their forays into research data management. Nick Sheppard won the first ever data management engagement award. His project sets out to link research data with the Wikimedia suite of tools via editathons involving several universities. In Canada a project aims to help users discover and use Canadian research data. 



B105 - Demonstrating impact

Moderator: Catherine Dhanjal, Director PR & Marketing, - TheAnswer Ltd, UK
CASE STUDY: Sharing stories: measuring the impact of public library services
Louise Graham, Digital Services Librarian - Stirling Council Libraries, UK
CASE STUDY: Visualising research impact
William H Mischo, Head, Grainger Engineering Library Information Center; Berthold Family Professor in Information Access and Discovery - University of Illinois at Urbana-Champaign, USA
Mary Schlembach, Chemistry & Physical Sciences Librarian - University of Illinois at Urbana-Champaign, USA

In this session we explore how we can measure and demonstrate the true impact of libraries and research. A tool was developed that allows library users to record how public libraries make a tangible difference. The next step is to roll it out over the whole of the UK. The Library at the University of Illinois at Urbana-Champaign has developed custom web-based visualisation tools that provide researcher productivity data.

C105 - Ethics, privacy and fighting the fake

Moderator: Brian Kelly, Director - UK Web Focus, UK
Alistair Alexander, Project Lead - The Glass Room Experience/Tactical Tech, Germany
Emily Overton, Principal Consultant - Records Management Girl Consulting, UK
Arthur Robbins, Library & Information Centre Manager - Roche Products Ltd, UK

In this round-table session, our panellists share their thoughts on the importance of making choices about our online lives, the ethical dimensions of content, and sharing these important issues with others in our communities. Case studies include a real-life story of helping scientists fight through the fake, and the creation of a portable exhibition designed to raise awareness of data and privacy issues.

16.15 - 16.45


16.45 - 17.30

A106 - Next gen search skills

Tools, tips, techniques and tricks: ways to stay ahead
Marydee Ojala, Editor - Online Searcher
Martin White, Managing Director - Intranet Focus Ltd, UK

Information professionals have the phenomenal ability to research any topic and provide accurate, relevant and timely answers. But our search behaviours and skills need to be continuously updated to accommodate innovations in search technology occurring on the web, inside organisations and with discovery systems that shift the focus from simple information retrieval to visualisation, prediction analysis and cognitive computing. Join long time search experts Marydee and Martin to share their next-gen search tips.



B106 - Onboarding and engaging new students

Moderator: David Peacock, Content & Collections Manager - University of Hertfordshire, UK
CASE STUDY: Online resource lists: the journey to engaged users
Amy Rippon, Academic Engagement Librarian - University of Roehampton, UK
Iona Preston, Academic Engagement Librarian - University of Roehampton, UK
CASE STUDY: Online induction – triumph, disaster, lessons learned
Ray Harper, Digital Learning Librarian - RNN Group, UK

How do we entice and engage new students? The University of Roehampton has conducted UX research with two sets of stakeholders – students and academics - leading to a better understanding of the user journey, and helping promote the use of resource lists as a pedagogical tool with libraries and the tech that can support their own learning. A group of further education colleges share lessons learned when they designed and built e-learning modules to encourage users to get the most out of their libraries.

C106 - Inspiring participation

Moderator: Liz McGettigan, Director of Digital Library Experiences - SOLUS, UK
CASE STUDY: School children and journalism - a project for a library educator
Tobias Larsson, Library Educator - Espoo City Library, Finland
CASE STUDY: The digital competence of library staff - the development of a self-efficacy test
Sandra Spjuth, Regional Library Development Manager - Regional Library of Orebro, Sweden
Eleonor Grenholm, Regional Library Development Manager - Regional Library of Uppsala, Sweden
Linda Sävhammar, Regional Library Development Manager - Regional Library of Dalarna, Sweden

In Finland's second city, the new role of library educator inspires and enthuses people to use the library in new and traditional ways. As part of a national competence development project, libraries in Sweden worked together to develop a process to test the digital competence of library staff. The aim is to establish public libraries as a hub for digital competencies across the country.



17.30 - 18.30

20th birthday drinks reception

Join Information Today for drinks and nibbles to celebrate ILI’s 20th birthday in the Sponsor & Supporter Showcase. All welcome.

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